Privacy Policy

Effective Date: May 1, 2025
Company Name: Organic Dog Chef
Location: Cyprus
Website: www.organicdogchef.com

At Organic Dog Chef, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Cyprus data protection laws.

1. Who We Are

Organic Dog Chef is a Cyprus-based pet store focused on natural dog foods, nutritional supplements, and BARF (Biologically Appropriate Raw Food) diets. We operate online and in-store to provide healthy, responsibly sourced options for your pets.

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Identity Data – name, username or similar identifier
  • Contact Data – billing address, shipping address, email address, phone number
  • Financial Data – payment card details (processed securely by our payment gateway; not stored by us)
  • Transaction Data – details about payments and purchases
  • Technical Data – IP address, browser type, device information
  • Usage Data – information about how you use our website, products, and services
  • Marketing and Communications Data – your preferences in receiving marketing from us

3. How We Collect Your Data

We use the following methods:

  • When you create an account or place an order
  • When you sign up for our newsletter or marketing communications
  • Through cookies and similar technologies when you visit our website
  • When you contact us via email, phone, or social media

4. Why We Use Your Data

We use your data:

  • To process and deliver your orders
  • To manage your account and customer relationship
  • To improve our website, products, and services
  • To send you updates, offers, and promotions (only with your consent)
  • To comply with legal obligations

5. Legal Basis for Processing

Under the GDPR, we rely on the following lawful bases:

  • Contract – processing necessary to fulfill a contract with you (e.g., processing an order)
  • Consent – when you have given us clear permission (e.g., for marketing emails)
  • Legal obligation – for compliance with applicable laws
  • Legitimate interests – to operate and improve our business (unless overridden by your rights)

6. Data Sharing and Third Parties

We only share your data when necessary, with:

  • Payment processors (e.g., Stripe, PayPal)
  • Delivery and logistics providers
  • IT service providers and hosting partners
  • Email marketing platforms (if you subscribe)
  • Legal or governmental authorities when required by law

We never sell your personal data.

7. International Transfers

Some of our service providers may be based outside the European Economic Area (EEA). In such cases, we ensure your data is protected through standard contractual clauses approved by the European Commission or other appropriate safeguards.

8. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Meet legal, accounting, or tax requirements

Typically, customer data is retained for 6 years after the last purchase, unless a shorter or longer period is legally required.

9. Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent (for marketing, etc.)
  • Request data portability

To exercise any of these rights, please contact us at info@organicdogchef.com.

10. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics. You can manage your cookie preferences through your browser settings or via our cookie banner when you first visit our site.

11. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Organic Dog Chef
Email: info@organicdogchef.com
Website: www.organicdogchef.com

You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus.